Citi Bike

Contact Citi Bike

Search our Help Center to find the answers to your questions.
If you're still having trouble, contact Citi Bike customer service at 1-855-BIKE-311 or via support form, supported by Lyft.

Media Inquiries

Please direct all media inquiries and requests to

Sponsorship Opportunities

If you'd like to advertise on Citi Bike stations, please email


Interested in joining Citi Bike? Please see our Careers page for more information and to search for open positions.

Donation Requests

Do you have a request for Citi Bike Memberships or Passes for community organizations, schools, or non-profits looking to raise funds? To make a request click here.