Search our Help Center to find the answers to your questions.
If you're still having trouble, contact Citi Bike customer service at 1-855-BIKE-311 or via support form, supported by Lyft.

Please direct all media inquiries and requests to press@lyft.com.

If you'd like to advertise on Citi Bike stations, please email sponsors@citibikenyc.com.

Interested in joining Citi Bike? Please see our Careers page for more information and to search for open positions.

Do you have a request for Citi Bike Memberships or Passes for community organizations, schools, or non-profits looking to raise funds? To make a request click here.